FAQs
Sizing details
If you like an item but want it larger or smaller, just contact us through ETSY. Most items can be customized to whatever size you need.
Personalized items
If your item needs personalization (names, dates, etc) just submit those details in the 'note from buyer' box with your order.
We will send out a proof for your approval prior to cutting anything so please check your Etsy email regularly. If you do not respond to our email proofs in a timely manner, your order may be delayed or ultimately, cancelled and all money refunded.
Custom Orders
We LOVE to do custom designs! Contact us through ETSY and let us know what you'd like to have made just for you. We can discuss and share ideas to bring your dream to life!
Once payment is received, a proof will be created for your final approval prior to the actual cutting of your project. Please check your Etsy email regularly for correspondence. If you do not respond to our email proofs in a timely manner, your order may be delayed or ultimately, cancelled and all money refunded.
Hanging your metal sign
Please use caution when hanging your metal sign! Large signs can be heavy. Metal WORD Art is not responsible for improper hanging of your art so make sure your sign is securely anchored to your hanging surface. Signs may contain sharp edges so please keep away from children.
Hang your free-form design pieces with small nails at the loop in a word. This allows the art to hang against the wall without distracting from the message. Hardware is not included.
Hang your shaped pieces (rectangles, squares, etc.) with small nails through the holes located in the top corners at each side of the sign. If you do not want holes for hanging in your sign, please let us know at checkout. Hardware is not included.
Unfinished Signs
All UNFINISHED signs will eventually rust. It may be weeks or it may be months depending on the temperature and humidity where the sign is hung. The resulting patina can be quite beautiful and will support a more industrial look. If you want the unfinished look but do not want your sign to rust, a clear-coat protectant finish can be used.
If you choose to finish your sign yourself, first prepare the surface by wiping the sign with isopropyl alcohol. This will remove any dirt or fingerprints and assure the surface is clean and dry prior to applying the paint.